The prerequisite for cancellation is that the order has not yet been processed by us. If the order has already been processed, it will be dispatched to the specified delivery address. In this case, you can make use of your 10-day right of return.

As soon as your order leaves our studio, you will be informed by e-mail. This e-mail will contain the tracking number for your parcel so that you can track it at any time.

Yes, products in perfect, unused condition can be returned.
Please contact the costumer care first, shop@studio-frey.com, our team will gladly assist you with your return.

We accept returns that are handed in for return at a post office counter no later than 10 days after delivery. Items must be returned in the condition in which they were sold. If the items are no longer in their original condition, we cannot guarantee a refund.

The return costs are borne entirely by the customer.

It is not possible to exchange a product online. However, you can return the product to be exchanged within 10 days and place a new order for your new favourite product.

Yes, a product purchased online can be returned at the Studio Frey office.

Address:
Studio Frey AG
Forchstrasse 234
8032 Zurich

Dispatch within 1-2 working days, Delivery time: 2-3 working days, if product in stock (Economy parcel: CHF 9.00)
Dispatch within 1-2 working days, Delivery time: 1-2 working days, if product in stock (Priority parcel: CHF 11.00)

We only deliver in Switzerland.

Payment by PayPal and Stripe (Visa, MasterCard und American Express).

No, this is currently not possible.

If we receive the product you ordered back within 10 days in perfect, unused condition, we will credit the amount paid to the payment method used within a few days.